Wander Window
Messaging Agreement
This agreement applies when your business enables the optional SMS Messaging Add-On from Wander Window LLC. The Website Terms and Privacy Policy also apply.
Your business messaging
Your business receives a dedicated toll-free number shared by authorized advisors in your team. Use it for requested trip updates, dining and reservation confirmations, reminders, and support conversations with your clients. Keep your business and registration details accurate. You authorize us to provide those details and consent workflow evidence to our messaging provider and carriers for registration and verification.
Activation and monthly service
The activation fee and monthly price are shown in Billing and confirmed at secure checkout. Activation covers number setup, verification submission, and service from carrier approval until your first monthly payment. That payment is due on your existing Wander Window billing date in the calendar month after carrier approval. For example, if your billing day is the 10th and messaging is approved in September, your first monthly SMS payment is due on October 10. If that day does not exist in the month, we use the month's last day. You need an established Wander Window billing date before purchasing SMS. You are not charged the recurring monthly service fee while initial verification is pending. Carrier approval and delivery are not guaranteed, and you may need to correct your details.
Monthly service renews after the included period unless cancelled. This is not an unlimited messaging plan. We record message counts, segments and available delivery costs. No usage overage charges are introduced by this agreement; any future tier or price change will be explained before it applies.
For checkout marked sold through Link, LLC, Link sells the add-on as merchant of record through Stripe Managed Payments and handles payment, applicable sales taxes, receipts, refunds and transaction support. Completing checkout authorizes the disclosed activation fee and recurring service charges. Your full card details go directly to Stripe and Link. Manage the subscription in Billing or Link, and contact Wander Window for feature, registration and carrier-review support.
Consent and responsible use
Send only to people who have affirmatively agreed to the relevant messages. Consent must be voluntary and must not be a condition of purchase. Do not use purchased lists, unsolicited marketing, deceptive content, or prohibited or unlawful messages. Do not send passwords, payment-card details or sensitive documents by text. Follow applicable messaging laws and carrier requirements.
Clients can reply STOP to stop texts from your business's number. You cannot override that choice. A client with prior consent can text START to restore messages where supported by the carrier. HELP provides a support contact. Message frequency varies; message and data rates may apply. Email preferences are separate.
Cancellation and availability
You can cancel the add-on in Billing. Messaging stops and future subscription renewals stop. The number is retained for reviewed cleanup or reactivation; cancellation does not transfer it to another business. Reactivating a previously active number resumes monthly billing without another setup fee or included period. Contact support about activation problems or billing adjustments.
Messaging can be paused for payment failure, carrier restrictions, abuse or consent problems. Texts are not an emergency service. Use a direct contact method when a traveler needs urgent help.
Records and help
We record your acceptance, agreement version, accepting account, business, timestamp and browser information. We retain consent and withdrawal evidence and operational and billing records as described in our Privacy Policy. Inbound replies are routed to the appropriate advisor for your business.
For help, contact support@wanderwindow.travel.